1250 lines
26 KiB
Markdown
1250 lines
26 KiB
Markdown
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# ORIGIN_QUALITY_METRICS.md
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## 📋 RÉSUMÉ EXÉCUTIF
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Ce document définit toutes les métriques de qualité de la plateforme Veza. Il couvre les indicateurs de qualité du code, performance, sécurité, UX, et business avec leurs seuils, méthodes de mesure, et actions correctives. Ces métriques garantissent le maintien d'un standard de qualité élevé pendant 24 mois.
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## 🎯 OBJECTIFS
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### Objectif Principal
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Établir un système de métriques de qualité complet, mesurable, et actionnable pour garantir l'excellence technique, la satisfaction utilisateur, et le succès business pendant 24 mois.
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### Objectifs Secondaires
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- Détecter les régressions rapidement (< 1 jour)
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- Maintenir la dette technique sous contrôle (< 5%)
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- Garantir la satisfaction utilisateur (NPS > 50)
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- Optimiser les performances (< 100ms p95)
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- Sécuriser la plateforme (0 vulnérabilités critiques)
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## 📖 TABLE DES MATIÈRES
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1. [Code Quality Metrics](#1-code-quality-metrics)
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2. [Performance Metrics](#2-performance-metrics)
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3. [Security Metrics](#3-security-metrics)
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4. [UX Metrics](#4-ux-metrics)
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5. [Business Metrics](#5-business-metrics)
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6. [Technical Debt Tracking](#6-technical-debt-tracking)
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7. [Quality Gates](#7-quality-gates)
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8. [Review Criteria](#8-review-criteria)
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9. [Success Criteria](#9-success-criteria)
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## 🔒 RÈGLES IMMUABLES
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1. **Metrics DOIVENT être mesurables** (automatiquement, si possible)
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2. **Thresholds DOIVENT être définis** (red/yellow/green)
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3. **Dashboards OBLIGATOIRES** (Grafana, Datadog, etc.)
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4. **Alerting OBLIGATOIRE** (PagerDuty, Slack)
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5. **Weekly review** (équipe engineering)
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6. **Monthly report** (stakeholders)
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7. **Quality gates BLOQUANTS** (CI/CD pipeline)
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8. **Regression tests** (automatiques après chaque deployment)
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9. **Metrics retention** (1 an minimum)
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10. **Continuous improvement** (objectifs trimestriels)
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## 1. CODE QUALITY METRICS
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### 1.1 Test Coverage
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**Metric**: Percentage of code covered by tests
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**Targets**:
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```
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🔴 Red: < 70% (unacceptable)
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🟡 Yellow: 70-79% (needs improvement)
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🟢 Green: ≥ 80% (acceptable)
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🌟 Goal: ≥ 90% (excellent)
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```
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**Measurement**:
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```bash
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# Go
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go test ./... -coverprofile=coverage.out
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go tool cover -func=coverage.out
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# Rust
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cargo tarpaulin --out Html --output-dir coverage/
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# TypeScript/React
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npm run test:coverage
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```
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**Reporting**:
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```
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Tool: Codecov or Coveralls
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Frequency: Every commit (CI/CD)
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Dashboard: Grafana panel "Test Coverage Trend"
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Alert: Coverage drops > 5% → Slack notification
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```
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**Action if Below Target**:
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```
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1. Identify untested code (coverage report)
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2. Write missing tests (priority: critical paths)
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3. Code review: Reject PRs that decrease coverage
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4. Goal: Return to ≥ 80% within 2 sprints
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```
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### 1.2 Cyclomatic Complexity
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**Metric**: Measure of code complexity (number of decision paths)
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**Targets**:
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```
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🟢 Green: 1-10 (simple, easy to test)
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🟡 Yellow: 11-20 (moderate, needs attention)
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🔴 Red: > 20 (complex, refactor recommended)
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```
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**Measurement**:
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```bash
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# Go
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gocyclo -over 10 .
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# Rust
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cargo-complexity
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# TypeScript
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npx complexity-report src/
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```
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**Reporting**:
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```
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Tool: SonarQube
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Frequency: Daily (scheduled scan)
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Dashboard: "Complexity Hot Spots"
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Alert: New functions > 20 → Code review required
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```
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**Action if Above Target**:
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```
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1. Refactor function (extract methods)
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2. Simplify logic (reduce nested conditions)
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3. Split into smaller functions
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4. Add unit tests for each path
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```
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### 1.3 Code Duplication
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**Metric**: Percentage of duplicated code
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**Targets**:
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```
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🟢 Green: < 3% (acceptable)
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🟡 Yellow: 3-5% (needs attention)
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🔴 Red: > 5% (unacceptable)
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```
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**Measurement**:
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```bash
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# SonarQube (all languages)
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sonar-scanner -Dsonar.projectKey=veza
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# jscpd (JavaScript/TypeScript)
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npx jscpd src/
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```
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**Action if Above Target**:
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```
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1. Identify duplicated blocks (SonarQube report)
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2. Extract to shared functions/components
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3. Create utility modules
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4. Document patterns for reuse
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```
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### 1.4 Code Churn
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**Metric**: Number of times files are modified
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**Targets**:
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```
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🟢 Green: < 5 changes/week/file
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🟡 Yellow: 5-10 changes/week/file
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🔴 Red: > 10 changes/week/file (unstable code)
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```
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**Measurement**:
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```bash
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# Git analysis
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git log --pretty=format: --name-only --since="1 week ago" | \
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sort | uniq -c | sort -rn | head -20
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```
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**Reporting**:
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```
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Tool: Code Climate
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Dashboard: "Churn vs Complexity" matrix
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Alert: High churn + high complexity → Refactor candidate
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```
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**Action if Above Target**:
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```
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1. Investigate reason for high churn
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2. Stabilize APIs/interfaces
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3. Improve test coverage (prevent regressions)
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4. Refactor if needed
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```
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### 1.5 Static Analysis Issues
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**Metric**: Number of linter warnings/errors
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**Targets**:
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```
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🟢 Green: 0 errors, 0-5 warnings
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🟡 Yellow: 0 errors, 6-10 warnings
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🔴 Red: Any errors OR > 10 warnings
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```
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**Measurement**:
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```bash
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# Go
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golangci-lint run
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# Rust
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cargo clippy -- -D warnings
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# TypeScript
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npm run lint
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```
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**Reporting**:
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```
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Tool: GitHub Actions (CI/CD)
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Frequency: Every commit
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Dashboard: "Lint Issues Trend"
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Alert: Any errors → PR blocked
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```
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**Action if Above Target**:
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```
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1. Fix all errors (highest priority)
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2. Fix warnings (by priority level)
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3. Configure linter rules (if too strict)
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4. Auto-fix with formatters where possible
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```
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## 2. PERFORMANCE METRICS
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### 2.1 API Response Time
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**Metric**: Time to respond to API requests
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**Targets**:
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```
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p50 p95 p99
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🟢 Green: <50ms <100ms <500ms
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🟡 Yellow: 50-100ms 100-200ms 500ms-1s
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🔴 Red: >100ms >200ms >1s
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```
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**Measurement**:
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```
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Tool: Prometheus + Grafana
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Query:
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histogram_quantile(0.95,
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rate(http_request_duration_seconds_bucket[5m])
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)
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```
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**Reporting**:
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```
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Dashboard: "API Performance"
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Alert: p95 > 200ms for 5 minutes → PagerDuty alert
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```
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**Action if Above Target**:
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```
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1. Identify slow endpoints (APM traces)
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2. Optimize database queries (add indexes, reduce N+1)
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3. Add caching (Redis)
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4. Scale horizontally (more instances)
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5. Profile code (pprof for Go, flamegraph for Rust)
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```
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### 2.2 Database Query Performance
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**Metric**: Query execution time
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**Targets**:
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```
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p50 p95 p99
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🟢 Green: <10ms <50ms <100ms
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🟡 Yellow: 10-20ms 50-100ms 100-200ms
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🔴 Red: >20ms >100ms >200ms
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```
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**Measurement**:
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```sql
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-- PostgreSQL
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SELECT
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query,
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mean_exec_time,
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calls
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FROM pg_stat_statements
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ORDER BY mean_exec_time DESC
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LIMIT 20;
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```
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**Reporting**:
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```
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Tool: pg_stat_statements + Datadog
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Dashboard: "Slow Queries"
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Alert: Query > 100ms executed > 100 times/min → Slack
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```
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**Action if Above Target**:
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```
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1. Analyze query plan (EXPLAIN ANALYZE)
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2. Add missing indexes
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3. Rewrite query (optimize joins)
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4. Consider denormalization
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5. Add materialized view
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```
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### 2.3 Frontend Performance (Lighthouse Score)
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**Metric**: Google Lighthouse score (0-100)
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**Targets**:
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```
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Performance Accessibility Best Practices SEO
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🟢 Green: ≥ 90 ≥ 90 ≥ 90 ≥ 90
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🟡 Yellow: 80-89 80-89 80-89 80-89
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🔴 Red: < 80 < 80 < 80 < 80
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```
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**Measurement**:
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```bash
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# Lighthouse CI
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npm install -g @lhci/cli
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lhci autorun --collect.url=https://veza.io
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```
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**Reporting**:
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```
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Tool: Lighthouse CI + GitHub Actions
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Frequency: Every deployment
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Dashboard: "Lighthouse Scores Trend"
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Alert: Score drops > 10 points → Deployment review
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```
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**Action if Below Target**:
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```
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Performance:
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- Optimize images (WebP, lazy loading)
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- Code splitting (dynamic imports)
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- Reduce bundle size (tree shaking)
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- Enable CDN caching
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- Optimize fonts (preload, subset)
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Accessibility:
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- Fix color contrast issues
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- Add ARIA labels
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- Ensure keyboard navigation
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- Add alt text to images
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Best Practices:
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- Use HTTPS
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- Remove console.log
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- Fix CSP violations
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- Update dependencies
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SEO:
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- Add meta tags
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- Improve page titles
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- Add structured data
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- Fix broken links
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```
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### 2.4 Time to First Byte (TTFB)
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**Metric**: Server response time
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|
|||
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**Targets**:
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```
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🟢 Green: < 200ms
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🟡 Yellow: 200-500ms
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🔴 Red: > 500ms
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```
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**Measurement**:
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```
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Tool: Cloudflare Analytics, Datadog RUM
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Metric: navigation.timing.responseStart - navigation.timing.requestStart
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```
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**Action if Above Target**:
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```
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1. Enable server-side caching
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2. Optimize database queries
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3. Use CDN (Cloudflare)
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4. Enable HTTP/2 or HTTP/3
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5. Reduce server processing time
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```
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|||
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### 2.5 Streaming Performance
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|||
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|
|||
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**Metric**: Audio buffering and startup time
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|||
|
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|
|||
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**Targets**:
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|||
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```
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Initial buffering: < 1 second
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Rebuffering rate: < 0.5%
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Audio start time: < 2 seconds
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|||
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```
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|||
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**Measurement**:
|
|||
|
|
```javascript
|
|||
|
|
// Client-side measurement
|
|||
|
|
const startTime = performance.now();
|
|||
|
|
audio.addEventListener('canplaythrough', () => {
|
|||
|
|
const loadTime = performance.now() - startTime;
|
|||
|
|
sendMetric('audio_load_time', loadTime);
|
|||
|
|
});
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Tool: Custom metrics → Prometheus
|
|||
|
|
Dashboard: "Streaming Performance"
|
|||
|
|
Alert: Rebuffering rate > 1% → Engineering review
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Above Target**:
|
|||
|
|
```
|
|||
|
|
1. Optimize audio encoding (adaptive bitrate)
|
|||
|
|
2. Use CDN for audio files
|
|||
|
|
3. Implement prefetching
|
|||
|
|
4. Reduce initial chunk size
|
|||
|
|
5. Monitor CDN performance
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
## 3. SECURITY METRICS
|
|||
|
|
|
|||
|
|
### 3.1 Vulnerability Count
|
|||
|
|
|
|||
|
|
**Metric**: Number of known vulnerabilities
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: 0 critical, 0 high
|
|||
|
|
🟡 Yellow: 0 critical, 1-3 high
|
|||
|
|
🔴 Red: Any critical OR > 3 high
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```bash
|
|||
|
|
# Dependency scanning
|
|||
|
|
npm audit
|
|||
|
|
cargo audit
|
|||
|
|
go list -json -m all | nancy sleuth
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Tool: Snyk, Dependabot, Trivy
|
|||
|
|
Frequency: Daily (automated scan)
|
|||
|
|
Dashboard: "Vulnerability Dashboard"
|
|||
|
|
Alert: Critical vulnerability → Immediate fix (< 24h)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Above Target**:
|
|||
|
|
```
|
|||
|
|
1. Review vulnerability details
|
|||
|
|
2. Update dependency (if patch available)
|
|||
|
|
3. Apply workaround (if no patch yet)
|
|||
|
|
4. Remove dependency (if possible)
|
|||
|
|
5. Investigate affected code paths
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 3.2 Failed Login Attempts
|
|||
|
|
|
|||
|
|
**Metric**: Number of failed login attempts
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: < 1% of total logins
|
|||
|
|
🟡 Yellow: 1-5% of total logins
|
|||
|
|
🔴 Red: > 5% of total logins (potential attack)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```sql
|
|||
|
|
SELECT
|
|||
|
|
DATE(attempted_at) AS date,
|
|||
|
|
COUNT(*) FILTER (WHERE success = false) AS failed,
|
|||
|
|
COUNT(*) AS total,
|
|||
|
|
ROUND(100.0 * COUNT(*) FILTER (WHERE success = false) / COUNT(*), 2) AS failure_rate
|
|||
|
|
FROM login_attempts
|
|||
|
|
WHERE attempted_at > NOW() - INTERVAL '7 days'
|
|||
|
|
GROUP BY DATE(attempted_at);
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Tool: Prometheus + Grafana
|
|||
|
|
Dashboard: "Login Metrics"
|
|||
|
|
Alert: Failure rate > 10% for 5 minutes → Security review
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Above Target**:
|
|||
|
|
```
|
|||
|
|
1. Check for credential stuffing attack
|
|||
|
|
2. Implement CAPTCHA (if not already)
|
|||
|
|
3. Rate limit login endpoint
|
|||
|
|
4. Block suspicious IPs (WAF rules)
|
|||
|
|
5. Notify users of suspicious activity
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 3.3 Mean Time to Remediate (MTTR) Vulnerabilities
|
|||
|
|
|
|||
|
|
**Metric**: Time from vulnerability discovery to fix deployed
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: < 7 days (critical), < 30 days (high)
|
|||
|
|
🟡 Yellow: 7-14 days (critical), 30-60 days (high)
|
|||
|
|
🔴 Red: > 14 days (critical), > 60 days (high)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```
|
|||
|
|
Formula:
|
|||
|
|
MTTR = (Date Fixed - Date Discovered) for all vulnerabilities / Total count
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Tool: Jira, GitHub Security Advisories
|
|||
|
|
Dashboard: "Security MTTR"
|
|||
|
|
Review: Monthly security meeting
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Above Target**:
|
|||
|
|
```
|
|||
|
|
1. Prioritize security fixes
|
|||
|
|
2. Allocate dedicated time (security sprint)
|
|||
|
|
3. Improve scanning frequency
|
|||
|
|
4. Automate dependency updates (Dependabot)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 3.4 Security Incidents
|
|||
|
|
|
|||
|
|
**Metric**: Number of security incidents
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: 0 incidents/quarter
|
|||
|
|
🟡 Yellow: 1-2 incidents/quarter (minor)
|
|||
|
|
🔴 Red: Any data breach OR > 2 incidents
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```
|
|||
|
|
Manual tracking: Incident log (spreadsheet or Jira)
|
|||
|
|
Categories: Data breach, DDoS, unauthorized access, etc.
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Review: Post-incident review (within 7 days)
|
|||
|
|
Dashboard: "Security Incidents"
|
|||
|
|
Report: Quarterly security report to leadership
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Incident Occurs**:
|
|||
|
|
```
|
|||
|
|
1. Incident response plan (containment, eradication)
|
|||
|
|
2. Root cause analysis (RCA)
|
|||
|
|
3. Implement preventive measures
|
|||
|
|
4. Update security documentation
|
|||
|
|
5. Conduct security training
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
## 4. UX METRICS
|
|||
|
|
|
|||
|
|
### 4.1 Core Web Vitals
|
|||
|
|
|
|||
|
|
**Largest Contentful Paint (LCP)**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: < 2.5s
|
|||
|
|
🟡 Yellow: 2.5-4s
|
|||
|
|
🔴 Red: > 4s
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**First Input Delay (FID)**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: < 100ms
|
|||
|
|
🟡 Yellow: 100-300ms
|
|||
|
|
🔴 Red: > 300ms
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Cumulative Layout Shift (CLS)**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: < 0.1
|
|||
|
|
🟡 Yellow: 0.1-0.25
|
|||
|
|
🔴 Red: > 0.25
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```javascript
|
|||
|
|
// Real User Monitoring (RUM)
|
|||
|
|
import { getCLS, getFID, getLCP } from 'web-vitals';
|
|||
|
|
|
|||
|
|
getCLS(console.log);
|
|||
|
|
getFID(console.log);
|
|||
|
|
getLCP(console.log);
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Tool: Google Analytics, Datadog RUM
|
|||
|
|
Dashboard: "Core Web Vitals"
|
|||
|
|
Alert: Any metric in red zone → Frontend optimization sprint
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Below Target**:
|
|||
|
|
```
|
|||
|
|
LCP:
|
|||
|
|
- Optimize server response time
|
|||
|
|
- Preload critical resources
|
|||
|
|
- Optimize images
|
|||
|
|
- Remove render-blocking JS/CSS
|
|||
|
|
|
|||
|
|
FID:
|
|||
|
|
- Break up long tasks
|
|||
|
|
- Use web workers
|
|||
|
|
- Defer non-critical JS
|
|||
|
|
- Code splitting
|
|||
|
|
|
|||
|
|
CLS:
|
|||
|
|
- Add size attributes to images/videos
|
|||
|
|
- Avoid inserting content above existing
|
|||
|
|
- Use CSS transforms (not top/left)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 4.2 Accessibility Score (WCAG)
|
|||
|
|
|
|||
|
|
**Metric**: WCAG 2.1 compliance level
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: AAA compliance (no violations)
|
|||
|
|
🟡 Yellow: AA compliance (1-5 minor violations)
|
|||
|
|
🔴 Red: < AA compliance (> 5 violations)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```bash
|
|||
|
|
# Automated testing
|
|||
|
|
npm install -g @axe-core/cli
|
|||
|
|
axe https://veza.io --save violations.json
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Tool: axe DevTools, Lighthouse
|
|||
|
|
Frequency: Every deployment
|
|||
|
|
Dashboard: "Accessibility Violations"
|
|||
|
|
Alert: New violations introduced → Block merge
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Below Target**:
|
|||
|
|
```
|
|||
|
|
1. Fix critical violations (color contrast, missing labels)
|
|||
|
|
2. Add ARIA attributes
|
|||
|
|
3. Ensure keyboard navigation
|
|||
|
|
4. Add screen reader support
|
|||
|
|
5. Manual testing with assistive technology
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 4.3 User Satisfaction (NPS)
|
|||
|
|
|
|||
|
|
**Metric**: Net Promoter Score
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: NPS > 50 (excellent)
|
|||
|
|
🟡 Yellow: NPS 30-50 (good)
|
|||
|
|
🔴 Red: NPS < 30 (needs improvement)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Calculation**:
|
|||
|
|
```
|
|||
|
|
NPS = % Promoters (9-10) - % Detractors (0-6)
|
|||
|
|
|
|||
|
|
Example:
|
|||
|
|
50% Promoters, 10% Detractors
|
|||
|
|
NPS = 50 - 10 = 40
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```
|
|||
|
|
Survey: In-app survey (quarterly)
|
|||
|
|
Question: "How likely are you to recommend Veza to a friend?" (0-10)
|
|||
|
|
Sample size: Min 100 responses
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Dashboard: "User Satisfaction"
|
|||
|
|
Review: Quarterly product review
|
|||
|
|
Trend: Track NPS changes over time
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Below Target**:
|
|||
|
|
```
|
|||
|
|
1. Analyze detractor feedback (qualitative data)
|
|||
|
|
2. Identify top pain points
|
|||
|
|
3. Prioritize fixes (product roadmap)
|
|||
|
|
4. Follow up with detractors (close the loop)
|
|||
|
|
5. Measure improvement (next survey)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 4.4 Error Rate (User-Facing)
|
|||
|
|
|
|||
|
|
**Metric**: Percentage of user actions that result in errors
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: < 0.1%
|
|||
|
|
🟡 Yellow: 0.1-1%
|
|||
|
|
🔴 Red: > 1%
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```javascript
|
|||
|
|
// Frontend error tracking
|
|||
|
|
window.addEventListener('error', (event) => {
|
|||
|
|
sendErrorToSentry(event.error);
|
|||
|
|
});
|
|||
|
|
|
|||
|
|
// React error boundary
|
|||
|
|
componentDidCatch(error, errorInfo) {
|
|||
|
|
logErrorToService(error, errorInfo);
|
|||
|
|
}
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Tool: Sentry, Datadog
|
|||
|
|
Dashboard: "Error Rate"
|
|||
|
|
Alert: Error rate spikes > 5x baseline → Immediate investigation
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Above Target**:
|
|||
|
|
```
|
|||
|
|
1. Identify most common errors (Sentry dashboard)
|
|||
|
|
2. Reproduce errors (local testing)
|
|||
|
|
3. Fix root cause
|
|||
|
|
4. Add error handling (graceful degradation)
|
|||
|
|
5. Add monitoring for specific errors
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
## 5. BUSINESS METRICS
|
|||
|
|
|
|||
|
|
### 5.1 Conversion Rate
|
|||
|
|
|
|||
|
|
**Metric**: Percentage of visitors who complete desired action
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
Sign-up conversion: > 5%
|
|||
|
|
Free → Paid conversion: > 3%
|
|||
|
|
Cart → Purchase: > 10%
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```
|
|||
|
|
Formula:
|
|||
|
|
Conversion Rate = (Conversions / Total Visitors) * 100
|
|||
|
|
|
|||
|
|
Example:
|
|||
|
|
1,000 visitors, 50 sign-ups
|
|||
|
|
Conversion = (50 / 1,000) * 100 = 5%
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Tool: Google Analytics, Mixpanel
|
|||
|
|
Dashboard: "Conversion Funnel"
|
|||
|
|
Review: Weekly growth meeting
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Below Target**:
|
|||
|
|
```
|
|||
|
|
1. A/B test landing page variants
|
|||
|
|
2. Optimize sign-up flow (reduce friction)
|
|||
|
|
3. Improve value proposition messaging
|
|||
|
|
4. Add social proof (testimonials, reviews)
|
|||
|
|
5. Optimize pricing page
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 5.2 Customer Lifetime Value (CLV)
|
|||
|
|
|
|||
|
|
**Metric**: Total revenue from average customer
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: CLV > $500
|
|||
|
|
🟡 Yellow: CLV $200-$500
|
|||
|
|
🔴 Red: CLV < $200
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Calculation**:
|
|||
|
|
```
|
|||
|
|
CLV = Average Purchase Value × Purchase Frequency × Customer Lifespan
|
|||
|
|
|
|||
|
|
Example:
|
|||
|
|
Average purchase: $50
|
|||
|
|
Purchases/year: 4
|
|||
|
|
Lifespan: 3 years
|
|||
|
|
CLV = $50 × 4 × 3 = $600
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Dashboard: "Customer Metrics"
|
|||
|
|
Review: Monthly business review
|
|||
|
|
Cohort analysis: Track CLV by acquisition channel
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Below Target**:
|
|||
|
|
```
|
|||
|
|
1. Increase purchase frequency (email campaigns)
|
|||
|
|
2. Increase average order value (upselling, bundles)
|
|||
|
|
3. Improve retention (loyalty program)
|
|||
|
|
4. Reduce churn (better onboarding)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 5.3 Churn Rate
|
|||
|
|
|
|||
|
|
**Metric**: Percentage of customers who cancel subscription
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: < 5%/month
|
|||
|
|
🟡 Yellow: 5-10%/month
|
|||
|
|
🔴 Red: > 10%/month
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Calculation**:
|
|||
|
|
```
|
|||
|
|
Monthly Churn Rate = (Customers Lost This Month / Customers at Start of Month) * 100
|
|||
|
|
|
|||
|
|
Example:
|
|||
|
|
Start: 1,000 customers
|
|||
|
|
Lost: 50 customers
|
|||
|
|
Churn = (50 / 1,000) * 100 = 5%
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Tool: ChartMogul, internal analytics
|
|||
|
|
Dashboard: "Churn Analysis"
|
|||
|
|
Review: Weekly retention meeting
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Above Target**:
|
|||
|
|
```
|
|||
|
|
1. Analyze churn reasons (exit surveys)
|
|||
|
|
2. Identify at-risk users (usage patterns)
|
|||
|
|
3. Implement retention campaigns
|
|||
|
|
4. Improve onboarding (reduce early churn)
|
|||
|
|
5. Add features to increase stickiness
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 5.4 Monthly Active Users (MAU)
|
|||
|
|
|
|||
|
|
**Metric**: Number of unique users who engage with platform monthly
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: MAU growth > 10%/month
|
|||
|
|
🟡 Yellow: MAU growth 0-10%/month
|
|||
|
|
🔴 Red: MAU declining
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Calculation**:
|
|||
|
|
```
|
|||
|
|
MAU = COUNT(DISTINCT user_id)
|
|||
|
|
WHERE last_activity_at >= DATE_SUB(NOW(), INTERVAL 30 DAY)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Dashboard: "User Engagement"
|
|||
|
|
Metric: MAU, DAU, DAU/MAU ratio (stickiness)
|
|||
|
|
Review: Weekly growth meeting
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Below Target**:
|
|||
|
|
```
|
|||
|
|
1. Improve retention (email re-engagement)
|
|||
|
|
2. Increase acquisition (marketing campaigns)
|
|||
|
|
3. Add viral features (sharing, referrals)
|
|||
|
|
4. Improve product value (new features)
|
|||
|
|
5. Reduce friction (optimize UX)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
## 6. TECHNICAL DEBT TRACKING
|
|||
|
|
|
|||
|
|
### 6.1 Technical Debt Ratio
|
|||
|
|
|
|||
|
|
**Metric**: Percentage of development time spent on technical debt
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: < 5%
|
|||
|
|
🟡 Yellow: 5-10%
|
|||
|
|
🔴 Red: > 10%
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```
|
|||
|
|
Formula:
|
|||
|
|
TD Ratio = (Time Spent on TD / Total Development Time) * 100
|
|||
|
|
|
|||
|
|
Track in Jira:
|
|||
|
|
- Label "technical-debt" on tickets
|
|||
|
|
- Measure time spent (burndown)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Dashboard: "Technical Debt"
|
|||
|
|
Review: Quarterly tech review
|
|||
|
|
Visualization: Debt heat map (by module)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Above Target**:
|
|||
|
|
```
|
|||
|
|
1. Allocate dedicated sprints for debt reduction
|
|||
|
|
2. Prioritize high-impact debt (ROI analysis)
|
|||
|
|
3. Refactor instead of patching
|
|||
|
|
4. Improve code reviews (prevent new debt)
|
|||
|
|
5. Set debt reduction goals (quarterly)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 6.2 TODO Comments
|
|||
|
|
|
|||
|
|
**Metric**: Number of TODO comments in code
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: < 50 TODOs
|
|||
|
|
🟡 Yellow: 50-100 TODOs
|
|||
|
|
🔴 Red: > 100 TODOs
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```bash
|
|||
|
|
# Count TODO comments
|
|||
|
|
grep -r "TODO" --include="*.go" --include="*.rs" --include="*.ts" . | wc -l
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Reporting**:
|
|||
|
|
```
|
|||
|
|
Tool: SonarQube
|
|||
|
|
Dashboard: "Code Debt Indicators"
|
|||
|
|
Review: Monthly tech debt review
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Above Target**:
|
|||
|
|
```
|
|||
|
|
1. Convert TODOs to Jira tickets
|
|||
|
|
2. Prioritize and schedule fixes
|
|||
|
|
3. Remove completed TODOs
|
|||
|
|
4. Add context to remaining TODOs (why, when)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 6.3 Deprecated Code
|
|||
|
|
|
|||
|
|
**Metric**: Lines of code marked as deprecated
|
|||
|
|
|
|||
|
|
**Targets**:
|
|||
|
|
```
|
|||
|
|
🟢 Green: < 1% of codebase
|
|||
|
|
🟡 Yellow: 1-3% of codebase
|
|||
|
|
🔴 Red: > 3% of codebase
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Measurement**:
|
|||
|
|
```bash
|
|||
|
|
# Count @deprecated annotations
|
|||
|
|
grep -r "@deprecated" --include="*.go" --include="*.rs" --include="*.ts" . | wc -l
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Action if Above Target**:
|
|||
|
|
```
|
|||
|
|
1. Plan migration (deprecation timeline)
|
|||
|
|
2. Communicate to users (if public API)
|
|||
|
|
3. Provide alternatives (migration guide)
|
|||
|
|
4. Remove after grace period (6 months)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
## 7. QUALITY GATES
|
|||
|
|
|
|||
|
|
### 7.1 CI/CD Quality Gates
|
|||
|
|
|
|||
|
|
**Pre-Merge Checks** (blocking):
|
|||
|
|
```
|
|||
|
|
✅ All tests pass (unit, integration)
|
|||
|
|
✅ Test coverage ≥ 80%
|
|||
|
|
✅ No linter errors
|
|||
|
|
✅ No security vulnerabilities (critical/high)
|
|||
|
|
✅ Code review approved (2+ reviewers)
|
|||
|
|
✅ No merge conflicts
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Pre-Deployment Checks** (blocking):
|
|||
|
|
```
|
|||
|
|
✅ All CI tests pass
|
|||
|
|
✅ Smoke tests pass (staging)
|
|||
|
|
✅ Performance tests pass (load, stress)
|
|||
|
|
✅ Security scan pass (SAST, DAST)
|
|||
|
|
✅ Database migrations successful
|
|||
|
|
✅ Rollback plan documented
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Post-Deployment Checks** (monitoring):
|
|||
|
|
```
|
|||
|
|
✅ Error rate < baseline (+10%)
|
|||
|
|
✅ Response time < baseline (+20%)
|
|||
|
|
✅ CPU/Memory usage < 80%
|
|||
|
|
✅ No critical alerts (30 min observation)
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 7.2 Release Quality Gates
|
|||
|
|
|
|||
|
|
**Criteria for Production Release**:
|
|||
|
|
```
|
|||
|
|
✅ All acceptance tests pass
|
|||
|
|
✅ Security audit complete (no critical issues)
|
|||
|
|
✅ Performance benchmarks met
|
|||
|
|
✅ Accessibility audit pass (WCAG AA)
|
|||
|
|
✅ Documentation updated
|
|||
|
|
✅ Release notes written
|
|||
|
|
✅ Rollback tested (staging)
|
|||
|
|
✅ On-call engineer assigned
|
|||
|
|
✅ Stakeholder approval
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 7.3 Feature Flag Quality Gates
|
|||
|
|
|
|||
|
|
**Criteria for Enabling Feature**:
|
|||
|
|
```
|
|||
|
|
✅ Feature tested (QA sign-off)
|
|||
|
|
✅ Monitoring dashboards created
|
|||
|
|
✅ A/B test configured (if applicable)
|
|||
|
|
✅ Gradual rollout plan defined
|
|||
|
|
✅ Rollback procedure documented
|
|||
|
|
✅ User documentation published
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
## 8. REVIEW CRITERIA
|
|||
|
|
|
|||
|
|
### 8.1 Code Review Checklist
|
|||
|
|
|
|||
|
|
**Functionality**:
|
|||
|
|
- [ ] Code does what it's supposed to do
|
|||
|
|
- [ ] Edge cases handled
|
|||
|
|
- [ ] Error handling complete
|
|||
|
|
|
|||
|
|
**Tests**:
|
|||
|
|
- [ ] Unit tests included
|
|||
|
|
- [ ] Tests cover edge cases
|
|||
|
|
- [ ] Tests are readable
|
|||
|
|
|
|||
|
|
**Code Quality**:
|
|||
|
|
- [ ] Code follows style guide
|
|||
|
|
- [ ] No code duplication
|
|||
|
|
- [ ] Functions < 50 lines
|
|||
|
|
- [ ] Complexity < 10
|
|||
|
|
|
|||
|
|
**Security**:
|
|||
|
|
- [ ] Input validated
|
|||
|
|
- [ ] SQL injection prevented
|
|||
|
|
- [ ] XSS prevented
|
|||
|
|
- [ ] Secrets not committed
|
|||
|
|
|
|||
|
|
**Performance**:
|
|||
|
|
- [ ] No N+1 queries
|
|||
|
|
- [ ] Efficient algorithms
|
|||
|
|
- [ ] Caching considered
|
|||
|
|
|
|||
|
|
**Documentation**:
|
|||
|
|
- [ ] Public functions documented
|
|||
|
|
- [ ] README updated (if needed)
|
|||
|
|
- [ ] Comments explain "why" (not "what")
|
|||
|
|
|
|||
|
|
### 8.2 Design Review Criteria
|
|||
|
|
|
|||
|
|
**UI Design**:
|
|||
|
|
- [ ] Consistent with design system
|
|||
|
|
- [ ] Responsive (mobile, tablet, desktop)
|
|||
|
|
- [ ] Accessible (WCAG AA minimum)
|
|||
|
|
- [ ] Follows brand guidelines
|
|||
|
|
|
|||
|
|
**UX Design**:
|
|||
|
|
- [ ] User flow intuitive
|
|||
|
|
- [ ] Feedback on user actions
|
|||
|
|
- [ ] Error states handled
|
|||
|
|
- [ ] Loading states shown
|
|||
|
|
|
|||
|
|
### 8.3 Architecture Review Criteria
|
|||
|
|
|
|||
|
|
**Scalability**:
|
|||
|
|
- [ ] Horizontally scalable
|
|||
|
|
- [ ] No single point of failure
|
|||
|
|
- [ ] Handles expected load (+ 50%)
|
|||
|
|
|
|||
|
|
**Security**:
|
|||
|
|
- [ ] Follows security best practices
|
|||
|
|
- [ ] Data encrypted (at rest, in transit)
|
|||
|
|
- [ ] Authentication/authorization correct
|
|||
|
|
|
|||
|
|
**Maintainability**:
|
|||
|
|
- [ ] Clear separation of concerns
|
|||
|
|
- [ ] Dependencies documented
|
|||
|
|
- [ ] Deployment strategy defined
|
|||
|
|
|
|||
|
|
## 9. SUCCESS CRITERIA
|
|||
|
|
|
|||
|
|
### 9.1 Feature Success Criteria
|
|||
|
|
|
|||
|
|
**Template**:
|
|||
|
|
```
|
|||
|
|
Feature: [Feature Name]
|
|||
|
|
|
|||
|
|
Success Metrics:
|
|||
|
|
- [ ] Adoption: > [X]% of users try feature within 30 days
|
|||
|
|
- [ ] Engagement: > [Y]% of users who try feature use it weekly
|
|||
|
|
- [ ] Satisfaction: NPS > [Z] (feature-specific survey)
|
|||
|
|
- [ ] Performance: Feature response time < [A]ms (p95)
|
|||
|
|
- [ ] Quality: < [B] critical bugs reported
|
|||
|
|
|
|||
|
|
Business Impact:
|
|||
|
|
- [ ] Increase conversion by [X]%
|
|||
|
|
- [ ] Reduce churn by [Y]%
|
|||
|
|
- [ ] Increase revenue by $[Z]
|
|||
|
|
|
|||
|
|
Timeline:
|
|||
|
|
- Launch: [Date]
|
|||
|
|
- Review: [Date + 30 days]
|
|||
|
|
- Decision: Keep / Iterate / Sunset
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
**Example** (Track Collaboration Feature):
|
|||
|
|
```
|
|||
|
|
Feature: Real-time Track Collaboration
|
|||
|
|
|
|||
|
|
Success Metrics:
|
|||
|
|
- [ ] Adoption: > 10% of creators try collaboration within 30 days
|
|||
|
|
- [ ] Engagement: > 50% of users who try it use it weekly
|
|||
|
|
- [ ] Satisfaction: NPS > 60
|
|||
|
|
- [ ] Performance: < 100ms latency (p95)
|
|||
|
|
- [ ] Quality: < 5 critical bugs
|
|||
|
|
|
|||
|
|
Business Impact:
|
|||
|
|
- [ ] Increase premium subscriptions by 15%
|
|||
|
|
- [ ] Reduce creator churn by 20%
|
|||
|
|
|
|||
|
|
Timeline:
|
|||
|
|
- Launch: 2025-12-01
|
|||
|
|
- Review: 2026-01-01
|
|||
|
|
- Decision: Based on metrics
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 9.2 Sprint Success Criteria
|
|||
|
|
|
|||
|
|
**Definition of Done (Sprint)**:
|
|||
|
|
```
|
|||
|
|
✅ All planned stories completed
|
|||
|
|
✅ No critical bugs in production
|
|||
|
|
✅ Test coverage maintained (≥ 80%)
|
|||
|
|
✅ All code reviewed and merged
|
|||
|
|
✅ Documentation updated
|
|||
|
|
✅ Demo prepared (for stakeholders)
|
|||
|
|
✅ Retrospective completed
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
### 9.3 Project Success Criteria
|
|||
|
|
|
|||
|
|
**Large Project (Multi-Sprint)**:
|
|||
|
|
```
|
|||
|
|
✅ All epics completed
|
|||
|
|
✅ Acceptance criteria met
|
|||
|
|
✅ User documentation published
|
|||
|
|
✅ Training materials created (if needed)
|
|||
|
|
✅ Performance benchmarks met
|
|||
|
|
✅ Security audit passed
|
|||
|
|
✅ Stakeholder sign-off
|
|||
|
|
✅ Post-launch monitoring (30 days)
|
|||
|
|
✅ Lessons learned documented
|
|||
|
|
```
|
|||
|
|
|
|||
|
|
## ✅ CHECKLIST DE VALIDATION
|
|||
|
|
|
|||
|
|
### Metrics Defined
|
|||
|
|
- [ ] All metrics have clear definitions
|
|||
|
|
- [ ] All metrics have measurable targets (red/yellow/green)
|
|||
|
|
- [ ] All metrics have measurement methods
|
|||
|
|
- [ ] All metrics have reporting dashboards
|
|||
|
|
- [ ] All metrics have alerting configured
|
|||
|
|
|
|||
|
|
### Quality Gates
|
|||
|
|
- [ ] CI/CD gates configured
|
|||
|
|
- [ ] Pre-merge checks automated
|
|||
|
|
- [ ] Pre-deployment checks automated
|
|||
|
|
- [ ] Post-deployment monitoring active
|
|||
|
|
|
|||
|
|
### Review Process
|
|||
|
|
- [ ] Code review checklist documented
|
|||
|
|
- [ ] Design review criteria defined
|
|||
|
|
- [ ] Architecture review criteria defined
|
|||
|
|
|
|||
|
|
### Success Criteria
|
|||
|
|
- [ ] Feature success criteria template created
|
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- [ ] Sprint DoD defined
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- [ ] Project success criteria defined
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## 📊 MÉTRIQUES DE SUCCÈS (Meta-Metrics)
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### Metrics Compliance
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- **Metrics Coverage**: 100% of critical areas have defined metrics
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- **Metrics Freshness**: Dashboards updated real-time (< 5 min lag)
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- **Alert Response Time**: < 15 minutes for critical alerts
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- **Quality Gate Compliance**: 100% of releases pass quality gates
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## 🔄 HISTORIQUE DES VERSIONS
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| Version | Date | Changements |
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|---------|------|-------------|
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| 1.0.0 | 2025-11-02 | Version initiale - Métriques de qualité complètes |
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---
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## ⚠️ AVERTISSEMENT
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**CES MÉTRIQUES SONT IMMUABLES**
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Les métriques de qualité définies ici sont **VERROUILLÉES**. Toute modification nécessite:
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1. **RFC Quality Metrics Change** avec justification
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2. **Approbation VP Engineering**
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3. **Update dashboards** et alerting
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4. **Communication** à l'équipe
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**Les quality gates sont BLOQUANTS et ne peuvent être contournés.**
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---
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**Document créé par**: Engineering Leadership + DevOps
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**Date de création**: 2025-11-02
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**Prochaine révision**: Trimestrielle
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**Propriétaire**: VP Engineering
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**Statut**: ✅ **APPROUVÉ ET VERROUILLÉ**
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