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Three SLOs with multi-window burn-rate alerts (Google SRE workbook
methodology) :
* SLO_API_AVAILABILITY : 99.5% on read (GET) endpoints
* SLO_API_LATENCY : 99% writes p95 < 500ms
* SLO_PAYMENT_SUCCESS : 99.5% on POST /api/v1/orders -> 2xx
Each SLO has two alerts :
* <name>SLOFastBurn — page-grade, 2% budget burned in 1h (1h+5m windows)
* <name>SLOSlowBurn — ticket-grade, 5% budget burned in 6h (6h+30m)
- config/prometheus/slo.yml : 12 recording rules + 6 alerts ; promtool
check rules => SUCCESS: 18 rules found.
- config/alertmanager/routes.yml : routing tree splits page-oncall (slack
+ PagerDuty) from ticket-oncall (slack only).
- docs/runbooks/{api-availability,api-latency,payment-success}-slo-burn.md
+ db-failover, redis-down, disk-full, cert-expiring-soon : one stub
per likely page. Each lists first moves under 5min + common causes.
Acceptance (Day 10) : promtool check rules vert.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
3.8 KiB
3.8 KiB
Runbook — Disk full / / filesystem at threshold
Alerts :
DiskSpaceLow(warning at 85%) ·DiskSpaceCritical(page at 95%). Owner : infra on-call.
Hosts to watch
| Host | What fills the disk |
|---|---|
pgaf-primary |
WAL + autovacuum bloat. WAL fills if pgBackRest archive falls behind. |
pgaf-replica |
Replication lag → WAL not replayed; same WAL accumulation. |
pgaf-pgbouncer |
Logs in /var/log/postgresql/pgbouncer.log if log_disconnections=on. |
tempo |
Trace blocks under /var/lib/tempo. Default retention 14d. |
otel-collector |
Almost never — no on-disk state by default. |
| API/web hosts (k8s) | Container images, log rotation, build caches. |
minio-* |
Object data — lifecycle policy supposed to manage this. |
First moves (under 2 minutes)
df -h
# Identify the mount that's tight, then :
sudo du -h --max-depth=2 -x /var/lib | sort -hr | head -20
sudo du -h --max-depth=2 -x /var/log | sort -hr | head -20
Postgres data nodes (pgaf-*)
A. WAL piling up
If /var/lib/postgresql/16/main/pg_wal is the offender :
# Is pgBackRest shipping ?
sudo -u postgres pgbackrest --stanza=veza info | tail -20
# Last WAL push time should be < 1 minute ago.
If pgBackRest is stuck (S3 unreachable, credentials rotated) :
- Don't force
pg_resetwal— that's data loss. - Fix the upstream (network, credentials), then push pending WAL :
sudo -u postgres pgbackrest --stanza=veza archive-push <wal_file>
B. Autovacuum bloat
sudo -u postgres psql -c "
SELECT relname, n_live_tup, n_dead_tup,
pg_size_pretty(pg_total_relation_size(relid)) AS size
FROM pg_stat_user_tables
ORDER BY n_dead_tup DESC LIMIT 10;
"
Manual vacuum on the worst offender :
sudo -u postgres psql -c "VACUUM (VERBOSE, ANALYZE) <table>;"
# Or VACUUM FULL if you have the downtime — it rewrites the table.
Tempo host
Trace blocks default to 14d retention. If the host is full anyway, the lifecycle compactor isn't keeping up :
sudo systemctl status tempo
sudo journalctl -u tempo -n 200 --no-pager | grep -i compact
Emergency recovery — drop oldest blocks manually :
sudo -u tempo find /var/lib/tempo/blocks -mindepth 1 -maxdepth 1 -type d -mtime +14 -exec rm -rf {} +
(This is safe because the blocks are write-once, append-only ; the index in wal/ is rebuilt at restart.)
API/web hosts (Kubernetes)
# Images :
kubectl describe node <node> | grep -A 5 "Allocated resources"
# Container logs (rotation should be handling this — check):
sudo du -h --max-depth=1 /var/log/pods | sort -hr | head -10
# If a single pod is logging GB/min, that's a regression. Restart it
# and grep its previous logs for the loop signature.
MinIO
If the storage bucket is full :
mc admin info veza-minio
mc du veza-minio/ --depth=2
Check the lifecycle policy is applied :
mc ilm rule list veza-minio/veza-tracks
Recovery verification
Once free space is back :
- Postgres : confirm
pg_walsize is bounded (should be <wal_keep_size+ ~ 64MB). - Tempo :
df -h /var/lib/tempois below 70%. - The disk-space alert clears within one Prometheus scrape interval (~ 30s).
Long-term prevention
- pgBackRest archive lag → fix the alert (currently only
BackupRestoreDrillStale, doesn't catch this) ; W3 backlog. - Tempo retention spilling → migrate Tempo to S3-backed (
tempo_storage_backend: s3). W3 day 12 covers this. - API log volume → tighten log levels in prod (
LOG_LEVEL=INFO).