veza/docs/runbooks/disk-full.md
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feat(observability): SLO burn-rate alerts + 7 runbook stubs (W2 Day 10)
Three SLOs with multi-window burn-rate alerts (Google SRE workbook
methodology) :
  * SLO_API_AVAILABILITY  : 99.5% on read (GET) endpoints
  * SLO_API_LATENCY       : 99% writes p95 < 500ms
  * SLO_PAYMENT_SUCCESS   : 99.5% on POST /api/v1/orders -> 2xx

Each SLO has two alerts :
  * <name>SLOFastBurn — page-grade, 2% budget burned in 1h (1h+5m windows)
  * <name>SLOSlowBurn — ticket-grade, 5% budget burned in 6h (6h+30m)

- config/prometheus/slo.yml : 12 recording rules + 6 alerts ; promtool
  check rules => SUCCESS: 18 rules found.
- config/alertmanager/routes.yml : routing tree splits page-oncall (slack
  + PagerDuty) from ticket-oncall (slack only).
- docs/runbooks/{api-availability,api-latency,payment-success}-slo-burn.md
  + db-failover, redis-down, disk-full, cert-expiring-soon : one stub
  per likely page. Each lists first moves under 5min + common causes.

Acceptance (Day 10) : promtool check rules vert.

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
2026-04-28 01:30:34 +02:00

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3.8 KiB
Markdown

# Runbook — Disk full / `/` filesystem at threshold
> **Alerts** : `DiskSpaceLow` (warning at 85%) · `DiskSpaceCritical` (page at 95%).
> **Owner** : infra on-call.
## Hosts to watch
| Host | What fills the disk |
| --------------------- | -------------------------------------------------------------------- |
| `pgaf-primary` | WAL + autovacuum bloat. WAL fills if pgBackRest archive falls behind. |
| `pgaf-replica` | Replication lag → WAL not replayed; same WAL accumulation. |
| `pgaf-pgbouncer` | Logs in `/var/log/postgresql/pgbouncer.log` if log_disconnections=on. |
| `tempo` | Trace blocks under `/var/lib/tempo`. Default retention 14d. |
| `otel-collector` | Almost never — no on-disk state by default. |
| API/web hosts (k8s) | Container images, log rotation, build caches. |
| `minio-*` | Object data — lifecycle policy supposed to manage this. |
## First moves (under 2 minutes)
```bash
df -h
# Identify the mount that's tight, then :
sudo du -h --max-depth=2 -x /var/lib | sort -hr | head -20
sudo du -h --max-depth=2 -x /var/log | sort -hr | head -20
```
## Postgres data nodes (`pgaf-*`)
### A. WAL piling up
If `/var/lib/postgresql/16/main/pg_wal` is the offender :
```bash
# Is pgBackRest shipping ?
sudo -u postgres pgbackrest --stanza=veza info | tail -20
# Last WAL push time should be < 1 minute ago.
```
If pgBackRest is stuck (S3 unreachable, credentials rotated) :
1. **Don't** force `pg_resetwal` — that's data loss.
2. Fix the upstream (network, credentials), then push pending WAL :
```bash
sudo -u postgres pgbackrest --stanza=veza archive-push <wal_file>
```
### B. Autovacuum bloat
```bash
sudo -u postgres psql -c "
SELECT relname, n_live_tup, n_dead_tup,
pg_size_pretty(pg_total_relation_size(relid)) AS size
FROM pg_stat_user_tables
ORDER BY n_dead_tup DESC LIMIT 10;
"
```
Manual vacuum on the worst offender :
```bash
sudo -u postgres psql -c "VACUUM (VERBOSE, ANALYZE) <table>;"
# Or VACUUM FULL if you have the downtime — it rewrites the table.
```
## Tempo host
Trace blocks default to 14d retention. If the host is full anyway, the lifecycle compactor isn't keeping up :
```bash
sudo systemctl status tempo
sudo journalctl -u tempo -n 200 --no-pager | grep -i compact
```
Emergency recovery — drop oldest blocks manually :
```bash
sudo -u tempo find /var/lib/tempo/blocks -mindepth 1 -maxdepth 1 -type d -mtime +14 -exec rm -rf {} +
```
(This is safe because the blocks are write-once, append-only ; the index in `wal/` is rebuilt at restart.)
## API/web hosts (Kubernetes)
```bash
# Images :
kubectl describe node <node> | grep -A 5 "Allocated resources"
# Container logs (rotation should be handling this — check):
sudo du -h --max-depth=1 /var/log/pods | sort -hr | head -10
# If a single pod is logging GB/min, that's a regression. Restart it
# and grep its previous logs for the loop signature.
```
## MinIO
If the storage bucket is full :
```bash
mc admin info veza-minio
mc du veza-minio/ --depth=2
```
Check the lifecycle policy is applied :
```bash
mc ilm rule list veza-minio/veza-tracks
```
## Recovery verification
Once free space is back :
- Postgres : confirm `pg_wal` size is bounded (should be < `wal_keep_size` + ~ 64MB).
- Tempo : `df -h /var/lib/tempo` is below 70%.
- The disk-space alert clears within one Prometheus scrape interval (~ 30s).
## Long-term prevention
- pgBackRest archive lag → fix the alert (currently only `BackupRestoreDrillStale`, doesn't catch this) ; W3 backlog.
- Tempo retention spilling → migrate Tempo to S3-backed (`tempo_storage_backend: s3`). W3 day 12 covers this.
- API log volume → tighten log levels in prod (`LOG_LEVEL=INFO`).